Social Media Management
The Power of Social
Whether you have an online presence or not, your company or brand is being discussed on social media. Are you hearing them? Social media is an incredibly efficient and effective way to connect with your current customers and target audience, absorb feedback, establish trust and build loyalty.
Grasping the power of social media is one thing, but effectively harnessing it is another matter entirely. With so many media platforms to choose from, our team at Imagemark can establish and maintain your online presence on the social networks that we believe will be the most impactful to your business.
With a well-designed organic social media management plan, you can effectively:
- Build customer loyalty
- Monitor and manage your brand’s reputation
- Extend your company’s reach and brand awareness
- Enhance customer service
- Establish industry expertise and authority
Join the Conversation.
Social media is all about content—the stories people are posting, sharing, and discussing. You’re busy running your business and don’t always have time to post on social media. That’s where our expert team comes in. We can help you develop social media strategies, identify your target audiences, and generate scheduled content that reflects your brand and resonates with your audience. We’ll plan the right mix of content to keep your followers engaged—from images, to news stories and blog articles, to fun snapshots that show what’s going on in your world. We’ll get the word out, promote it strategically, and keep the conversation going.
When we manage accounts:
- We’re true to your voice and your brand.
- You gain followers through organic growth.
- Partners get more engaged.
- Fans become even more loyal.
- Core messages stay consistent, while tailored for multiple channels.
- We’re protecting your brand from naysayers.
Let your customers know they’re being heard.
Social Media may be a great asset for brand awareness, but it also an extension of your customer service. It is important for customers to know that they are being heard and their opinions are being valued. These days, your customers are likely to turn to social media to get an immediate answer to a customer service issue. Imagine if you had to wait at a customer service desk for over 24 hours, or if you worked with a brand that had no customer service representative at all? It is critical to respond appropriately to every social sentiment—even the negative ones. In a recent survey, 46% of people who tweeted at a company expected a response within one hour and 39% expected a response within 30 minutes. At Imagemark, we closely monitor your social media messages so that your brand can offer timely responses, showing that you care!